Why ISO 9001?
ISO 9001:2015 Quality Management Systems is the standard that most businesses choose to be certified for. This is because it is the one that impacts across business operations through a systematic approach to achieving customer requirements and learning from mistakes. In essence, it is about documenting the best way you know right now to do the work needed to meet customer requirements. This allows others to do this work to the specifications required the first time. When you have to do things again it costs you money. Preventing rework and learning from mistakes are the key benefits of quality management systems.
What will a well designed QMS do for my business?
ISO 9001 Certification Requirements
The Quality management standard is seeking to create a closed loop system for ensuring that you deliver for your clients first time, every time to maximise their satisfaction and minimise your rework. This entails a systematic means of understanding and verifying customer requirements and ensuring that the production or service delivery processes deliver to those requirements. The business should also have a systematic means of applying the learning for its mistakes or to modify its production or service delivery when client requirements change.
- Quality objectives
- Quality Policy
- Internal Audit
- Nonconforming Product
- Corrective Action
There are several key actions and outcomes that must be undertaken and documents kept of them including their monitoring and control. These include key areas of:
- Risk and opportunity management
- Leadership including Quality Objectives Aligned with Strategic Objectives
- Management Review
- Continual improvement
- Procurement Assessment and management of contractors
- Competency and training of your people
- Understanding customer and product requirements
- Measurement of performance of processes, product, customer feedback and resources
- Internal audits, and corrective action
Download the full list of requirements
What sets us apart?
We at Spark Growth Solutions pride ourselves on building quality management systems that improve your business. We do this be first recognising that your business success means you are doing a lot of things right. We bring to the table:
- Years of experience in managing businesses
- New thinking about the way to do business
- Experience across a wide variety of industry sectors
- A commitment to work to your timetable
- A commitment to build a system specifically for your business
- A fixed price quote with no hidden fees or charges
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Stephen used a no nonsense approach to demystify the minefield of standards and help us to develop our Environmental manual. His approach gained from years of experience helped us achieve our goal of ISO14001 accreditation with minimal impact or demands on the day to day operations of our business.
Thanks very much for a smooth process. The consultation process and subsequent manual identified opportunities for significant improvement in our operations. Our quality manual is simple and made certification process straightforward.
It is important for every company to assess the HSE and Quality Systems, they have in place. For company growth, we sought Stephen’s guidance to attain our ISO9001. With his deep knowledge base and systematic approach, he assisted our company with achieving this certification.
Our largest customer stopped purchasing from us when their new procurement guidelines required suppliers to achieve ISO 9001 certification. Our largest customer was purchasing from us again within six weeks of having engaged Stephen.
With Stephen assisting us in the development and implementation of our quality management system we achieved ISO certification on our first round across every department in the business.
Dear Stephen. Thank you for the excellent support and education you provided to ADEA in preparation for our ISO Certification. You made it relatively easy for us especially as a small NFP without many human resources. We got through the certification process very well, thanks to your guidance and as this was a first for us, the education you provided about the process that included not only what was required but why.